Operations Management Essay

1. levelSince starting out in 1989, the delightful Group has grown to become one of Australias lead spot service winrs. Initially established as mirthful Cleaning Services, the company provided cleaning solutions for shop centres and bloodes. In November 2006 sprightly Cleaning Services re-branded itself to the refulgent Group, now offering integrated property solutions. With a strong focus on guest service and great value pricing, the Glad Group has continue to develop and maintain long-term relationships with its clients over the years. Company founders Nick and Lucy Iloski recognised there was a deprivation to offer an integrated service that specialised in flexible solutions for the retail and commercial-grade markets. Their customer focussed approach was welcomed in the market and the company grew rapidly. Today, the Glad Group excels in five key property function Retail Cleaning, Commercial Cleaning, Security, Maintenance, and Waste Management & Environmental Solut ions. Glad offers these services individually, or as an integrated property solution.2. Introduction2.1. Customer ServiceThe Glad Group is based on a culture of integrity and dedication. Commitment without compromise underpins ein truth operation Glad undertakes. Glad Group takes customer service seriously and aims to deliver enduring value through innovative, customer foc apply property solutions that provide a safe, clean and friendly environment for clients, their customers and the participation. High standards of customer service are obtained through employee bringing up, compliance, and attention innovation and embracing applied science. Individuals are empowered through an environment of support and encouragement, making service and solutions faster and easier for clients. The Glad Group believes trust, integrity, and dependability is essential in every mildewing relationship and always treats clients, employees, contractors and community ethically and with respect.2.2. Quality ControlThe Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 occupational Health and Safety and ISO14001 Environmental Management System. Glads comprehensive integrated management establishment along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more deposit get going environment, resulting in a progressive reduction in incidents and accidents.3. LocationThe Glad Group has been providing property services to the Australian market since 1989. Today the Glad Group is proud to provide services nationally to a range of market sectors including major, regional and neighbourhood shopping centres, commercial makes, schools and universities, federal, state and local government offices and financial institutions. Glad Commercial Cleaning has several work locations. Investa Property Group, which is one of the clients of Glad Group, owns the offi ce building at Deutsche Bank Place, 126 Phillip Street, Sydney. Located on the prime eastern edge of the CBD, Deutsche Bank Place has unequivocal and unrestricted views of Sydney Harbour and the Botanical Gardens and it is very convenient for employees to travel to and from.Deutsche Bank Place is a 240 m skyscraper in Sydney, New South Wales, Australia. It is located at 126 Phillip Street in the north-eastern end of the central business district, across the road from Chifley Tower. Construction began in 2002 and was completed in 2005. The buildings architect is Norman Foster of Foster and Partners. Deutsche Bank is the primary tenant, occupying 9 floors and owning the naming rights. It is owned and managed by Investa Property Group. opposite major tenants are Allens Arthur, Bain & Company and Seven Wentworth. The 42,256m of total net lettable area boasts a NABERS Energy military rating of 4.5 stars and a spectacular entry plaza. The building also offers cafs, a brassiere, tenant s howers, lockers and bike racks, a boor care centre and outdoor areas. Located at the top of Hunter Street in the subject matter of the CBD, it is readily accessible by car and all public transport options.3.1. AccessIt is very crucial these kind of commercial buildings to be easily accessible because there are lots of employees working in this building assuming 100 people for each level for a building that has 31 commercial levels beside other workers such as cleaners and securities as well as to receive the deliveries inside handily and timely.4. Action Plans4.1. SustainabilityAt Glad people believe corporate responsibilities include protecting the environment. Thats wherefore an accredited environmental management frame was developed. This system helps identify products or services that could affect the environment. To help oneself the system several policies, codes of practice, guidelines and International standards were adopted which exceed legislative compliance. All thi s ensures the best outcome for the environment. any Glad employee receives planning and development in the companys environmental system. It is very important to incessantly develop and tailor site unique(predicate) training and education packages that focus on recycling and sustainability solutions and procedures. The Glad Group use and offer the following environmentally friendly products and services Green cleaning products and weewee wise machinesReusable microfiber cleaning clothsWater recycling productsBiodegradable productsWaste management (recycling) consultancyRecently, Glad acquired the or so powerful portable high compress steam cleaner in Australia. This new chemical set free steam cleaner is a powerful unit that is not only environmentally friendly scarce also providesImproved levels of sanitisationIndoor/outdoor applicationsGraffiti removalWater heated to highly high temperatures killing bacteria, mould and viruses in large areasChemical free portable high pr essure steam cleaning for carpetsIdeal for pavement/hard surfaces/entries & facadesPollution free operationUses recycled water systemExtraction of waste water (waste water is taken to the site and then removed from the site)4.1.1. New steam clean Clean TechnologyThe Glad Group have mobile chemical free cleaning technology that can come to your site and clean just about anything, from floors and carpets, to car parks and railway platforms. non only does the system of high pressure (3000 PSI) and steam (260C) clean, it also removes the waste and residue instantly via the ancestry system (400 ft of hose). Furthermore, not only does the truck bring its own water, it takes the waste water absent for recycling.4.2. Risk and Insurance ManagementThe Glad Group takes hazard assessment and risk management very seriously. Glads comprehensive approach ensures clients their customers and employees are safe from hazards that might cause injury. Glad complaint Proclaim to actively investigate and manage public liability claims swiftly and professionally on behalf of the Glad Group and clients. Prior to the commencement of any contract a risk analysis is conducted, site specific safe work method instructions are designed and then audit on an on-going basis.To further improve base hit, Glad also operates a cutting edge software system called Glad Easi. Its a touch screen inform program designed to provide an effective and auditable cartroad of reading regarding employees, contractors and visitors within work sites. Due to the comprehensive approach to health & safety and the efficiency of reporting methods, the Glad Group has one of the lowest public liability and workers compensation premiums in the industry. This results in huge cost savings to clients.4.3. HR ComplianceThe Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glads comprehensive integrated management sy stem along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents4.4. Induction and TrainingAll Glad Group employees are selected through an extensive interview process. Applicants must also provide evidence of their eligibility to work in Australia. Further checks such as, criminality record and immigration (DIMA) are then conducted by the benignant Resource Department to ensure eligibility. Prior to issuing all cleaners, security guards and maintenance personnel with film identification cards, the Glad Group provide detailed induction training at Head right via Glad Compliance Department. This includes a number of training videos incorporating OH&S endorsed procedures and detailed site instructions. All training is evaluated and recorded on an employees electronic training record. E ligible staff is also enrolled in present I, II, III and IV courses in Cleaning and plus Maintenance. Each of supervisors has a certificate in Asset Maintenance and extensive site experience for commercial and retail sites. 5. Innovation5.1. G.M.RThe Glad Mobile insurance coverage system is a powerful and flexible software solution used on hand held organisers. This software has assisted the Glad Group in the management of property services and the assets and life cycles of our clients properties. The benefit it provides to clients is real-time on-site inspection reports such asQuality assurance inspections sequent/accident reportingDamage/condition reportingOH & S audits5.2. Glad EasiThe GLAD EASI system is a touch screen software solution designed to provide an audit trail of vital information for the Glad Group and its clients. The GLAD EASI system captures data such asTime and attendanceEmployees go in and exiting the premises with delivery of information at both entry and egressAuthorised entry for contractors and safety requirements to be met on entry and egressSafety aspects associated with the sitesThe system is also used for ongoing training of site personnel via extensive OH&S video series.5.3. Escalator MachineAn innovative widely used easy to move machine to clean hard floor, stairway and escalator is coming soon to be used not only for ease of use but to save time as well.